Refund policy

Last Updated: 22 June 2026

At Himalaya Beauty, customer satisfaction is our priority. We are committed to delivering high-quality beauty and wellness products with complete care and transparency. If you are not fully satisfied with your purchase, we provide a simple and fair return, replacement, and refund process as outlined below.

1. Return Eligibility & 14-Day Return Window

You may request a return within 14 days from the date of delivery of your order.

To be eligible for a return, the product must:

Be unused and unopened
Be in its original condition
Have all original packaging, labels, seals, and accessories intact
Be accompanied by a valid order confirmation or invoice

For safety, hygiene, and quality assurance reasons, we cannot accept returns for products that have been opened, used, damaged after delivery, or altered in any manner.

2. How to Request a Return

Follow these simple steps to initiate a return:

Step 1: Contact Customer Support

Please reach out to our support team with your return request:

Email: shop.himalayabeauty@gmail.com
Phone: +91 9458461141

Please provide the following details:

Order ID
Customer name
Reason for return
Product images and invoice (recommended for faster processing)

Step 2: Return Approval

Once your request is reviewed and approved, our team will provide you with a Return Authorization (RA) Number along with detailed instructions for returning the product.

Please do not ship any product without receiving return authorization.

Step 3: Secure Packaging & Shipping

Carefully pack the product to prevent damage during transit.

Unless the product received is incorrect, defective, damaged, or different from what was ordered, return shipping charges will be the responsibility of the customer.

3. Refund Process & Timeline

After receiving your returned product, our quality team will inspect it to verify eligibility. The inspection process may take approximately 5–10 business days.

Once the return is approved:

Refunds will be initiated within 10 business days to the original payment method.
The credited amount may reflect in your bank account depending on your bank or payment provider's processing time.

Refunds will not be provided for:

Used or opened products
Products without original packaging
Products with broken or tampered seals
Products damaged due to improper handling after delivery
Returns sent without prior approval

4. Exchange & Replacement Policy

You may request a replacement or exchange if the product meets the return eligibility requirements.

Exchange Conditions:

Product must be unused, unopened, and in resalable condition
Availability of replacement stock is required
All products undergo a quality inspection before approval

Replacement Timeline:

Inspection: Up to 7 business days
Replacement processing: 2–3 business days
Delivery: Approximately 3–7 working days depending on your location

If the requested replacement product is unavailable, we may offer:

A full refund, or
An alternative product option of equivalent value

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product, please contact us within 48 hours of delivery with clear photographs or videos of the product and packaging.

After verification, we will arrange an appropriate solution, such as a replacement, refund, or other suitable resolution, at no additional cost.

6. Return Address

Return Warehouse Address:

Opp Bank of Baroda, Kadiawad, Central Bank Rd, Main road, Jamnagar, GJ, 361006, IN

Please ensure the returned product reaches the above address only after receiving approval from our customer support team.

7. Order Cancellation Policy

Before Shipment

Orders can be cancelled at any time before they are dispatched.

Eligible refunds for cancelled orders will be initiated within 3 business days after cancellation confirmation.

After Shipment

Once an order has been dispatched, it cannot be cancelled.

However, customers may request a return after receiving the order, subject to the return eligibility conditions mentioned in this policy.

8. Non-Returnable Items

The following items are not eligible for return or refund:

Opened, used, or partially consumed products
Products with removed or broken safety seals
Products without original packaging, labels, or accessories
Complimentary products, gifts, or promotional items
Products damaged due to misuse, improper storage, or customer negligence

9. Important Notes

Refund approval is subject to successful product inspection.
Himalaya Beauty reserves the right to reject returns that do not comply with this policy.
Return and refund timelines may vary during public holidays, unforeseen circumstances, or high order volumes.